Which method of payments do you accept?
A: We accept:
- American Express®
When will I be charged for my order?
A: When you place an order, Anderos.com authorizes your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order until the order is shipped. When the order is shipped, that is when your card will be charged. Some items in your order may ship from different sellers and will arrive in a separate package. In the event that your shipment is sent in multiple packages, you will be charged for each item, as it ships.
Will tax be applied to my order?
A: Yes, Anderosis required by law to charge applicable sales tax in Canada. Tax is based on the destination of your order and nature of the product and will be calculated at time of checkout.
How can I cancel or change my order?
A: Unfortunately, once an order has been placed, it cannot be cancelled or changed because we begin processing it immediately. For further inquiries please e-mail us.
How do I check the status of my order?
A: We provide information on the status of your order automatically. You don't have to do a thing! You will receive an email confirmation after your order is received and again when it is processed and shipped.
How do I track my package?
A: When your order ships, you will receive an email notification that contains the tracking number for your package(s). You can also Track your order online. Please have your order number ready when you call.
When I add an item to my shopping bag, does it guarantee I have the item?
A: We strive to maintain accurate inventory records but the item is not guaranteed to be available for sale until you checkout your order. Placing an item into your shopping bag does not reserve the item, and the item could sell out if other customers place additional orders for the product before you check out. If we discover inventory discrepancies, we may cancel an item or cancel an order if we are unable to fulfill it. In this case, we'll notify you by email that we were unable to ship a specific item you have ordered and your account will not be charged or will be credited.
I have received notification that my order is out of stock. What happens next?
A: Your account will not been charged and the order has been cancelled. We apologize for any inconvenience this causes. If you are interested in placing another order, you can email us.
When will I receive my order?
Please Note: Some items in your order may ship from one of our stores and will arrive in a separate package. You will receive a separate shipment confirmation email that will include tracking information for each package. Standard Shipping: within 1-7 business days when order is placed by 1 pm ET Shipping times may be also impacted by weather conditions and other uncontrollable factors.
Can you ship my order outside of my country?
A: At this time, our sellers ship only to FRANCE, USA, CANADA, UK.
Can you ship my order to a Post Office Box?
A: At this time, we are unable to bill to or ship to Post Office Boxes. We appreciate your business and apologize for any inconvenience this may cause.
How do I place an order with multiple shipping addresses?
A: Unfortunately, at this time you cannot send items within a single order to different locations. If you are ordering products to send to different shipping locations, you will need to place separate orders at this time.
Can I order a product and ask you to ship it to someone else?
A: Yes, the “Shipping” address can be any Address. Please enter your desired delivery address in the “Ship To” portion of the checkout process.
Please note that for our fraud screening process, which is designed for your safety, may cause a delay in the shipment of your order.
What is your return and exchange policy?
A: On average, we allow returns within 30 days, this period can vary depending on the seller.
How can I return merchandise?
A: If you wish to return any merchandise by mail, you are responsible for the cost of the delivery service -complete the following steps to return an item by mail:
- Repackage the items in their original packaging and include the invoice in the package.
- For your convenience, you can use the pre-addressed return label on the front of the packing slip, or address the package to the seeller
- Return the package using a delivery service of your choice and please hold on to your tracking number for your records. For your protection, we recommend insuring your return shipment if using a delivery service.
What if I've received merchandise in error or received damaged merchandise?
A: We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you've received an item in error or find that it's damaged, please contact customer service at 1-800-521-2364. They will guide you through the process of pre-authorizing the return at our expense.
I have returned an item. When will I receive the credit?
A: You will receive an email notification when your return is processed and any refunds will be issued to your original method of payment. Credits to your Credit Card can take up to 5 business days to appear on your statement of account after we have received the item(s) you've returned. If you used a major credit card, the refund can take 5-7 business days to appear on your statement of account.
How can I exchange an item from my order?
A: You can return your item to the sellers and contact us than we can place a new order for you for the exchanged item. (customer pays for return shipping unless item is damaged/defective) For more information on our Returns Policy.
Are returns accepted for swimwear, intimates and jewellery?
A: Fine Jewellery and watches: Your original receipt must accompany your returned item(s) to process your refund. Fine jewellery and watches will only be accepted in the original packaging with all warranty cards and instructions included and deemed by thebay.com to be unworn / undamaged before they can be accepted for a refund.
Note for Fine Jewellery: Items may also be sent for authentication before the refund is issued.
What is your pricing policy?
A: We strive for accuracy in our advertising. There are times, however, when errors occur in product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize for the inconvenience this may cause.
What is your price adjustment policy?
A:Price adjustments can be made with a receipt within seven days of the original date of purchase. A price adjustment will not be made for clearance merchandise or for certain sales and promotions such as One Day Sales and Flash Sales. To obtain a price adjustment please call us within seven days of the date of your order. Please be sure to have your order receipt available.
What is the difference between sale and clearance prices?
A: A sale price indicates a price reduced from our regular price for a limited time and the item will return to its original price. Our regular prices are displayed in black type under the picture of each item. Sale prices are shown in red under our regular price.
A clearance price is reduced from the original selling price and the item will not return to its original price. Clearance prices are displayed in red type. All clearance items exist in our clearance categories. Clearance items might exist in other categories but will always also exist in the clearance categories.
I cannot find the item I am looking for. How do I search for it?
A: There are several ways you can search for items on anderos.com.
- Enter the specific key word(s) in the search box in the top right-hand corner of any page on the site. After clicking "GO", or pressing enter from your keyboard, the items matching your search will appear on an array of pages for you to browse.
- You can also take a look at the list of items on the left side of the page (navigation) within any of the departments, All of the departments are listed across the top of the page.
- If it's a specific brand you're looking for, you can also use the "Search by Brand" pull-down menu above the navigation on the left. There's also a "Brands We Love" call-out in the roll-over menus displayed when you enter a specific department.
Happy searching and happy shopping!